Shipping & Order Policies

We are currently shipping orders once per week. 
***An important note on shipping in warmer months: Please note that your skin & body butter or lotion bar may have softened in transit due to warmer temperatures. Pop the product into the fridge for an hour to resolidify before use. Butters can be gently re-whipped to return to normal texture.  Please order with an understanding that we do not control the weather or shipping transit times and we cannot refund you for products left in hot mailboxes, left outdoors, or otherwise.  Please track your shipment to avoid any issues.***

Alpine Botanicals is pleased to offer free standard (USPS) shipping within the United States on orders over $150.*

By placing your order, you agree to all the terms outlined in our “Shipping Policies”  below. Shipping options may be selected at checkout with our calculated USPS shipping rates.

Please allow 5-7 days for processing in our shop before your order is ready to ship. Once shipped, your order should arrive within 5-10 business days, depending on the selected shipping method and the destination of your package. Delivery time is calculated by business days and does not include weekends or holidays. This delivery time is a transit average estimated by the carrier and is not guaranteed. Unavoidable delays may occur due to extreme weather conditions.

If your parcel is visibly damaged or does not contain the contents you ordered, please retain the package in your possession and notify us within 30 days of receiving your order, via email or phone so that we may resolve the problem.  Our contact information can be found at the bottom of this page.  

Occasionally, an item will go out of stock before an order is assembled. In this event, you will be refunded for the out of stock item. 
If you have concerns about the safety of your delivery, please contact us to apply a “Signature Upon Delivery ” option or included specific instructions in the Notes/Messages section of your online order form.  
**$150 order minimum for free shipping after all discounts have been applied.